Situated near the foot of what can arguably be classed as Scotland’s most iconic mountain, our highly regarded Ben Nevis Visitor Centre welcomes thousands of people from all over the world each year who come to tackle the big one.
The Centre provides important visitor information and guidance, drinks and snacks, souvenirs, and has touch screen facts and quizzes and short films to be enjoyed.
Reviewed on Google Reviews more than 2,800 times, our customers regularly tell us about their wonderful experiences they have when visiting the Ben Nevis Visitor Centre. We are looking for the right people to help support our customers and visitors by making their life better when they visit Ben Nevis.
Could you be part of our team?
Currently, we are searching for the following enthusiastic colleagues to be part of something amazing in our local community:
To find out the full details of what we are looking for, including job description and person specification, visit the links above. In the meantime, here’s a summary of what we are looking for…
What you’ll need:
- Experience in a customer facing environment – ideally in the leisure and tourist focused industry, or comparable sector.
- For the Supervisor role, you will have previously held a position of responsibility in the customer service industry.
- Cash handling experience and basic level of cleaning experience.
Qualities we’d like to see in our Visitor Centre team:
- Enthusiastic and passionate about the community with good local knowledge of Ben Nevis, Glen Nevis and the surrounding area.
- Outstanding customer service skills.
- Knowledge of the Outdoor Access Code.
- Proactive and action focused.
- Willingness to engage in a wide variety of tasks.
- A confident communicator with strong interpersonal skills.
- Work well together with colleagues and customers!
A snapshot of what you would be doing:
As Supervisor, you will be providing day-to-day supervision of colleagues and ensuring that you are motivating the team to deliver an excellent standard of customer care and presentation. Working closely with the Manager, you will be able to listen to feedback from customers and staff, and identify opportunities for continuous improvement. Furthermore, you will:
- Plan and maintain staff rotas;
- Assist the manager with exciting new projects, promotions and activity programmes.
- Order and manage stock for vending machines and the shop area.
- Act as a key holder and carry out health and safety checks.
As a Seasonal Visitor Centre Assistant, you will be:
- Assisting in the day-to-day operation of the Visitor Centre, by providing outstanding customer care in all areas.
- Handling cash and maintaining accurate records.
- Undertake cleaning duties ensuring a high standard of cleanliness within the Visitor Centre, external grounds and public toilets.
A full list of key duties and responsibilities in addition to those above can be found on each job listing via our recruitment page.
Your working week:
As Supervisor, to meet the seasonal needs of the facility it is anticipated that from March 1st – October 31st a maximum of 45 hours per week will be worked. The remaining hours will be divided equally over the remaining months November 1st – February 28th. You will have 2 consecutive days off per week. Salary will be paid in 12 equal instalments (based on 35hrs per week) to ensure consistent income for employee throughout the year.
Seasonal Visitor Centre Assistants work on a rota basis within the Visitor Centre, retail area and cleaning roles, including regular weekend and bank holiday working.
What’s in it for you?
- For the Supervisor, a salary range between £26,335 - £28,956 per annum.
- For Seasonal Visitor Centre Assistants, £12.15 per hour.
- Generous leave entitlement of 34 days pro rata per annum (including statutory leave) rising to 39 days after 5 years.
- We have Family friendly policies and procedures, with maternity and paternity benefits including new adoptive parents.
- Willingness to engage in a wide variety of tasks.
- A confident communicator with strong interpersonal skills.
- Work well together with colleagues and customers!
Interested to know more? Apply online today!
